Dublin, Ireland
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Return Policy

1. Last updated: October 2025

We want you to be completely satisfied with your purchase. 1. Eligibility for Returns You can request a return within 7 days of receiving your order if: The product is defective or damaged You received the wrong item The item does not match the description1 2. Return Conditions Returned items must be unused, in original packaging, and include all accessories or tags. 3. Refund Process Once your return is received and inspected, we will notify you. Approved refunds will be processed to your original payment method within 5–10 business days. 4. Non-Returnable Items Certain items such as perishable goods, personal care items, or digital products are non-returnable. 5. Exchanges In case of size or variant issues, we may offer an exchange if stock is available.1

2. Overview / Introduction

Briefly explain that the section outlines how orders are processed, shipped, and delivered. Mention your commitment to reliable and timely delivery. Example: “At GoBayan, we aim to deliver your orders quickly and safely. This policy explains our shipping methods, delivery times, and related terms.”

3. Delivery Areas / Coverage

Define where you currently deliver: Local delivery (within city or region) Nationwide delivery International delivery (if applicable) Mention any restricted or non-serviceable locations.

4. Delivery Options

List available methods: Home Delivery Self Pickup / Click & Collect Same-Day / Express Delivery Standard Delivery Mention which are available for which areas or products.

5. Delivery Attempts / Failed Deliveries

Explain what happens if the delivery cannot be completed. Example: “If the courier cannot reach you, they will make a second attempt or contact you to reschedule.”

6. Self Pickup Orders

Instructions for collecting from your shop or partner location. Mention: Pickup address and hours What ID or confirmation number is needed

7. Delayed Deliveries

Acknowledge possible delays due to logistics, weather, or unforeseen circumstances. Provide guidance on how customers can contact support in such cases.

8. Change of Delivery Address

Policy on editing the address after placing an order. Example: “You can change your delivery address before dispatch by contacting support.”